Sometimes good news comes when you least expect it in IT. For the last few weeks, we have been moving offices to the other end of our (rather large) building and were previously told that we did not have generator assistance with our power, something that worried us immensely as we deal with a very…
Using Purview with Microsoft 365 Business Premium can be a struggle. When your company isn’t big enough for E5 or additional licencing, managing compliance in the Microsoft stack can be difficult. Below is a quick overview of how I manage it, make sure that the company stays complaint with UK GDPR, PCI DSS, DPA, and…
Configuring Omnichannel for Dynamics 365 Customer Service is meant to be a simple experience. Microsoft however has not made it simple since deprecating the separate Omnichannel apps within Dynamics 365. If you want to pre-enable the voice channels, but don’t want to activate Azure Communications Services immediately, you will be faced with a serious error…